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E-Mail: Jim Clark (Customer Service Chairperson)
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Palm Beach County Fire-Rescue is committed to improving the quality of services that we deliver to the residents, citizens and visitors to Palm Beach County.If you have had recent experience with any member of our department and would like to provide us with feedback on that experience, please feel free to do so using the form below.

Please remember that your answers should be based on your own perception of the services you received.

Please check the most appropriate response for each of the questions below:

  Strongly Agree Agree Neutral Disagree Strongly Disagree
My overall experience with PBCFR was a positive one.
The crew members performed with a sense of urgency.
I never felt uncomfortable about why I called for help.
I felt that the crew genuinely cared about ME as well as my emergency.
The crew appeared to know exactly what they were doing and what to do to help me.
I was treated with respect.
The crew appeared to work well together as a team.
Someone from the team took time to explain the steps that they were taking to help me.

What, if anything, would you suggest might improve your overall experience with PBCFR, if you could have everything perfect in every way?
If you would like someone to contact you about your experience with PBCFR, and about this survey, please provide us with your name and a phone number or e-mail address at which we can contact you.

Please Be Aware:
Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

Your Name:
Phone Number/E-mail: